Effective Date: 01/01/2024
Welcome to FixoMate, a software developed & owned by LUMINOUS RAYS LLC. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services.
Information You Provide
Personal Information: This may include your name, email address, phone number, and other contact details.
Payment Information: If you make payments through our app, we may collect payment card details or other financial information.
User Profile: We may collect information you provide in your user profile, such as your profile picture, location, and service preferences.
Service Requests: Information related to service requests, including the type of service, location, and any additional details you provide.
Communications: Records of your interactions with our customer support and other communications with us.
Information We Automatically Collect
When you use our app, certain information is collected automatically, including:
Device Information: Device type, operating system, unique device identifiers, and mobile network information.
Usage Information: App usage statistics, interactions with our app features, and performance data.
Location Information: We may collect your precise or approximate location through GPS, Wi-Fi, or cellular networks when you use location-based services.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services, process service requests, and communicate with you about your requests.• To personalize and improve your user experience, including recommending relevant services and content.• To process payments and facilitate transactions.• To send you updates, notifications, and promotional offers.• To respond to your inquiries and provide customer support.• To analyze and enhance the security of our app and services.
Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party service providers who assist us in delivering our services, including payment processors, delivery providers, and customer support services.• Business Partners: Service providers, contractors, or partners who offer services through our platform.• Legal Requirements: When required by law, to protect our rights, or in response to legal requests.
You can manage your personal information through your account settings, including updating your profile and communication preferences. You may also choose to delete your account, but please note that certain information may be retained for legal or operational purposes.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes through the app or via email. Your continued use of our app after such updates constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
585 Grove St Ste 145 PMB 1048 Herndon, Virginia, 20170 United States