Welcome to FixoMate Pty Ltd (“FixoMate,” “we,” “us,” or “our”). We are committed to protecting your personal information and providing transparency about our data practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, applications, and services (collectively, the “Services”).
By using our Services, you consent to the practices described in this policy.
The full agreement includes detailed sections on the following topics:
1. Information We Collect
2. How We Use Information
3. How Information Is Shared
4. Your Rights and Choices
5. Cookies and Similar Technologies
6. Data Security
7. Data Retention
8. International Data Transfers
9. Third-Party Links and Features
10. Changes to This Policy
Please continue reading for detailed information about how we handle your information.
At FixoMate Pty Ltd., we collect both Personal Information and Non-Personal Information that you provide to us directly or through automated interactions with our services. Here’s how we define these terms:
(a) Information You Provide: This may include:
(b) Information We Collect Automatically Through Our Services: When you access and use our services, certain information is automatically collected from your device, including:
(c) Information from Third Parties: We may receive information about you from other sources, including our partners, and integrate that with information we collect through our services. For instance:
We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
FixoMate Pty Ltd. does not knowingly collect any personal information from children under the age of 18.
If you are under 16, please do not use our services or provide any personal information to us. If we learn that we have collected the personal information of a child under 16, we will take steps to delete the information as soon as possible.
At FixoMate Pty Ltd., we use the information we collect for various purposes, aimed at providing and improving our services, and maintaining a secure and customized user experience. Specifically, we use information to:
(a) Provide, Operate, and Maintain Our Services
(b) Improve, Personalize, and Expand Our Services
(c) Communicate with You, Either Directly or Through One of Our Partners
(d) Enhance Security and Safety
(e) Fulfill Legal Obligations
(f) For Other Purposes
(a) Consent: In some cases, we process information based on the consent you expressly provide, such as when you sign up for a newsletter or agree to allow us to place cookies on your device.
(b) Contract Performance: We process personal information as necessary to fulfill our contracts, for example, to provide the services that you request.
(c) Legal Obligations: We process personal information when we are legally required to, such as in compliance with tax or other government regulations.
(d) Legitimate Interests: We process personal information based on our legitimate interests while applying appropriate safeguards that protect your privacy. This means we process your information for purposes such as detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality, or technical issues with our services; protecting against harm to the rights, property, or safety of our properties, our user's, or the public as required or permitted by law; and pursuing legal remedies and limit our damages.
(a) General: We may engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our decision-making includes profiling based on the data we have to automatically offer promotions or marketing offers that might be of interest to specific categories of customers.
(b) Opt-Out Options: You have the right to opt out of automated decision-making processes or profiling by contacting support.
At FixoMate Pty Ltd., we only share personal information in the following ways:
(a) With Service Providers: We share information with third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers. These service providers are authorized to use your personal information only as necessary to provide these services to us.
(b) Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you if a transaction occurs and outline your choices in that event.
(c) Legal Requirements and Law Enforcement: We may disclose your information to third parties if we believe that the disclosure is:
(d) With Your Consent: We may share personal information with third parties when we have your consent to do so. This includes sharing information with third parties for their own marketing purposes in accordance with your preferences.
(e) Aggregated or De-identified Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.
(a) Cross-Border Data Transfers: Information collected through our services may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.
(b) Safeguards: We use appropriate safeguards for transferring personal data to third countries, including the use of Standard Contractual Clauses approved by the European Commission, adherence to the EU-US Privacy Shield Framework, or other applicable frameworks which are considered adequate by the appropriate regulatory bodies.
(a) Public Posts: If you interact with our services in a way that shares information publicly (for example, posting a product review on our website), any of the information you provide may be publicly viewable by others. We do not control, and are not responsible for, the actions of other user's or any other third parties with respect to any information you post in public areas.
(b) Social Sharing: Our services may include social sharing features and other integrated tools, which let you share actions you take on our services with other media. Your use of these features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.
At FixoMate Pty Ltd., we are committed to ensuring that you have the necessary tools to make informed decisions about how your information is used and shared. Here are the rights you have over your data:
(a) Access and Update: You have the right to access the personal information we hold about you and to request that we update, correct, or supplement it. This can usually be done through your user account settings if you have created an account with us, or by contacting our support team directly.
(b) Deletion: You may request that we delete certain personal information we hold about you. Please note that there may be legal or other legitimate grounds that require us to keep certain data, in which case we will comply as required but will fulfill your deletion request to the extent possible.
(c) Restrictions and Objections: You have the right to restrict the processing of your personal information or object to its processing under certain circumstances. For instance, if you contest the accuracy of the data or if you have objected to the use of data for marketing purposes.
(d) Data Portability: Where we rely on your consent or the fulfillment of a contract as the basis for processing your personal information, and such processing is carried out by automated means, you have the right to receive the personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller if desired.
(e) Consent Withdrawal: Where processing is based on your consent, you have the right to withdraw that consent at any time. However, withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
You can manage your personal information and protect your privacy and security by logging into your account through our website or app. Within your account settings, you can:
To exercise any of the rights mentioned above, please contact our customer support team. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.
You can opt-out of receiving marketing communications from us at any time by:
We are committed to providing you with choices regarding the personal data you provide to us. The opt-out process is straightforward and can be reversed at any time should you choose to opt back in to receive marketing communications.
At FixoMate Pty Ltd., we use cookies and similar tracking technologies to enhance your experience, gather general visitor information, and track visits to our services. Here’s how we use these technologies:
(a) Cookies: Small text files that are stored on your device’s hard drive by a web server. Cookies help us to improve our site and to deliver a better and more personalized service by enabling us to:
(b) Web Beacons: Small electronic files also known as clear gifs, pixel tags, and single-pixel gifs that allow us, for example, to count user's who have visited those pages or opened an email and for other related website and/or application statistics.
(a) Consent Management: When you visit our website and/or application for the first time, you will be prompted to accept or reject the use of certain cookies. If you choose to accept, we will remember your preferences. You can update these preferences at any time by accessing our cookie settings panel on our website and/or application.
(b) Browser Settings: Most web browsers allow you some control over cookies through the browser settings. You can set your browser to refuse all or some cookies, or to alert you when website and/or application set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
(c) Third-Party Management Tools: You can manage third-party tracking and advertising cookies by visiting privacy-enhancing platforms such as optout.aboutads.info and youronlinechoices.eu, which allow user's to turn off cookies by some or all of the advertising companies that are members of these sites.
(d) Do Not Track Signals: Some browsers may transmit "do not track" signals to the website and/or applications and other online services with which the browser communicates. There is no standard that governs what, if anything, website and/or application should do when they receive these signals. FixoMate Pty Ltd. currently does not take action in response to these signals.
(a) Website and/or application Functionality: Please be aware that if you choose to block cookies, this may affect the functioning of the website and/or application. Some functionalities and services might not work as intended, which could impact your experience on our site.
(b) Personalized Experience: By allowing certain types of cookies, you will benefit from a more personalized experience on our website and/or application, as we can tailor content and functionalities to your interests and preferences.
(c) Analytics and Performance: By accepting cookies, you allow us to analyze user behavior on our site, which is crucial for us to improve our services and cater them more effectively to our user's’ needs.
At FixoMate Pty Ltd., we are committed to protecting the security of your personal information. We use a variety of technical and organizational measures to help protect your personal data from unauthorized access, use, or disclosure. These measures include:
(a) Encryption: We use strong encryption technologies during data transmission and at rest, ensuring that your data is protected from unauthorized access.
(b) Access Controls: We implement access controls to ensure that only authorized personnel have access to your personal information. Employees and contractors are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
(c) Security Audits: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
(d) Secure Software Development Practices: Our development team adheres to best practices in secure software development to prevent security vulnerabilities in our applications and services.
Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. However, if FixoMate Pty Ltd. learns of a security breach, we will notify affected user's so that they can take appropriate protective steps. Our breach notification procedures are compliant with our obligations under applicable laws and regulations.
(a) Notification Procedures: In the event of a data breach, we will notify you via email, in-app notification, or through a public notice on our website and/or application, depending on the nature of the breach and the information involved.
(b) Timeliness of Notification: We aim to notify affected individuals without undue delay, and, where feasible, not later than 72 hours after having become aware of it, as required by applicable law.
(a) Protecting Your Account: You play a vital role in protecting your personal information. We recommend that you use a strong password for your account with our services and never share your password with anyone. If you believe that your account or personal information is no longer secure, please notify us immediately.
(b) Phishing Scams: Be aware of phishing scams that attempt to steal personal information. FixoMate Pty Ltd. will never ask you for your password in an unsolicited communication (including unsolicited correspondence such as letters, phone calls, or email messages).
As technology evolves, so do the threats to data security. Therefore, we continuously evaluate and update our security practices to protect your personal information against emerging threats.
At FixoMate Pty Ltd., we retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific documentation, unless a longer retention period is required or permitted by law. Here’s how we determine the retention period:
(a) Necessity and Purpose: We keep your information as long as necessary to provide you with the services you have requested, to comply with legal obligations, to resolve disputes, and to enforce our agreements.
(b) Legal Requirements: We consider the requirements of applicable data protection laws, contractual obligations, and our business purposes in determining data retention.
(c) User Instructions: If you choose to delete your account, we will initiate the process of removing your personal data from our systems, except to the extent we need to retain it for the reasons stated above.
After your information is no longer necessary for the purposes for which it was collected and subsequently processed, we may anonymize your information to remove any personal details, thereby preventing identification. This anonymized data may be retained indefinitely for analytics and other research purposes.
(a) Account Information: If you close your account, we will retain your personal information for a period of time necessary to fulfill our legal obligations and corporate requirements. This typically involves retaining the information for five years to comply with accounting and tax laws.
(b) Emails and Communications: If you opt out of receiving marketing emails from us, we may still retain your email address to avoid sending you marketing emails in the future.
(a) Deletion Process: Upon expiration of the data retention periods, your personal data is securely deleted from our databases and systems in accordance with our data deletion procedures and applicable regulations.
(b) Requests for Data Deletion: You can request the deletion of your personal information at any time, and we will evaluate such requests in accordance with applicable laws. If the law allows us to retain the data, we will explain the basis for this exception.
We apply the same security measures and protections to your stored data as we do to personal information currently in use. This ensures that your data, whether active or archived, remains protected under the terms of this Privacy Policy.
FixoMate Pty Ltd. operates globally, which means your personal information may be processed, stored, and transferred to countries outside of your country of residence, including in the United States. These international transfers are necessary for the provision of our services and the operation of our business.
(a) Adequacy Decisions: Where we transfer your data to a country that has been deemed to provide an adequate level of data protection by the European Commission or other relevant regulatory bodies, your personal information will be transferred on this basis.
(b) Standard Contractual Clauses: For transfers to countries without adequacy decisions, we rely on Standard Contractual Clauses approved by the European Commission or other relevant authorities as ensuring adequate protection of your data. These clauses contractually oblige the recipient to provide an adequate level of protection for your personal information.
(c) Privacy Shield Framework: If transferring data to entities in the United States, we comply with the Privacy Shield Framework, which requires us and the recipient to maintain a similar level of protection as under EU or other relevant laws.
We implement appropriate safeguards to ensure that your personal data remains protected according to the standards described in this Privacy Policy, regardless of the country to which it is transferred. This includes conducting regular audits of our data transfer activities and ensuring that all our data processing contracts include obligations to maintain the confidentiality and security of your data.
(a) Right to Information: You have the right to be informed about the specific mechanisms used for transferring your personal data internationally. Upon request, we will provide you with further details about the countries outside of your jurisdiction where your data is stored and the measures we have put in place to protect it.
(b) Consent: For certain types of personal data, we may seek your consent before transferring data internationally. You have the right to withdraw this consent at any time.
(c) Complaints and Redress: If you have concerns about how we handle your personal data during international transfers, you are encouraged to contact us directly to resolve those concerns. Additionally, you have the right to lodge a complaint with the data protection authority in your country.
Due to the evolving nature of privacy laws and technologies, the mechanisms and processes for international data transfers may change over time. We commit to reviewing and updating our data transfer practices regularly to ensure compliance with legal requirements and best practices.
FixoMate Pty Ltd. may include or offer third-party links, products, services, integrations, or applications on our services. These third-party services may collect information about you when you interact with them. The use of your information by these third-party services is governed by their respective privacy policies, not by this Privacy Policy. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites or services.
(a) External Links: Our services may contain links to other website and/or application not operated or controlled by FixoMate Pty Ltd. (the "Third-Party Sites"). The policies and procedures we described here do not apply to the Third-Party Sites. The links from our services do not imply that we endorse or have reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.
(b) Security of External Sites: While we strive to protect your personal information, we cannot guarantee the security of any information you disclose online, and you do so at your own risk when accessing third-party website and/or application.
(a) Embedded Content: Our services may use third-party embedded tools like videos, maps, social media widgets, or interactive mini-programs that run on our site. These features may collect information such as your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these tools are governed by the privacy policy of the company providing it.
(b) Social Media Widgets: Our website and/or application may include social media features, such as the Facebook Like button and widgets, such as the "Share This" button or interactive mini-programs. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
We are not responsible for the data collection, data usage policies, and procedures, or the content of third-party sites or services linked to or from our services, including the information or content contained within them. We encourage you to be aware when you leave our services and to read the privacy statements of any other site that collects personally identifiable information.
As our business evolves, the third-party services and partners we engage with may also change. We will endeavor to update our Privacy Policy to reflect these changes and their impact on you whenever necessary.
(a) Right to Update: FixoMate Pty Ltd. reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. However, we will not make changes that result in significant additional uses or disclosures of your personal information without allowing you to consent to such changes.
(b) Notification of Changes: We will post any changes to this Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the services homepages, login screens, or by sending you an email notification. We encourage you to review our Privacy Policy whenever you use our services to stay informed about our information practices and the ways you can help protect your privacy.
(a) Effective Date: The date of the last revision of this Privacy Policy will be indicated at the top of this page, and the revised version will be effective immediately upon posting.
(b) Reviewing Changes: If you continue to use our services after those changes are in effect, you agree to the revised policy. We will also keep prior versions of this Privacy Policy in an archive for your review.
(a) Staying Informed: It is your responsibility to ensure that we have an up-to-date, active, and deliverable email address for you, and for you to periodically review this Privacy Policy to check for any changes.
(b) Acceptance of Changes: By continuing to use our services after we publish or communicate a notice about any changes to this Privacy Policy, you are consenting to the changes.
(a) Transaction Processing: When we receive a debit or credit card payment from our customer, the payment processing is initiated through Stripe, our trusted payment processing partner. Stripe is responsible for handling all aspects of payment processing in compliance with their standards and regulations.
(b) Initial Transaction Delay: The first debit or credit card transaction received from a customer will take at least 7 business days to be transferred to your account. This initial holding period is necessary to comply with anti-money laundering regulations and to mitigate the risk of fraud.
(c) Subsequent Transactions: After the first payment has been successfully processed, all subsequent payments will be processed within 2 business days for transactions within Australia. This expedited timeline reflects the standard processing time following the initial transaction.
(d) Availability of Funds: Since payment processing is handled by Stripe and not directly by FixoMate Pty Ltd, we do not control when the funds are deposited into your account. Stripe independently manages the timing of all payment processing and direct deposits.
(e) Checking Payment Status: If you do not see the funds in your bank account as expected, please log into your Stripe Dashboard to review the current status of your payments. The dashboard provides detailed information about each transaction, including processing stages and any potential delays.
(f) Responsibility and Inquiries: For any issues or inquiries related to payment processing, please contact Stripe’s support directly, as they are best equipped to address payment processing concerns. FixoMate Pty Ltd provides this information for transparency and does not assume responsibility for the operations of third-party payment processors.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please reach out to us:
We value your trust and will endeavor to address any inquiries or concerns promptly and thoroughly.